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No water? Power outage? J&K dials CRPF for help | India News


SRINAGAR: Bilal (name changed), a daily wage worker from Handwara, was told by doctors in January that both his kidneys had failed. He had no money and leaving work was not an option as he had to look after five children. In April, he saw an ad on a CRPF vehicle about the force’s ‘Madadgaar‘ helpline 14411. Within days of approaching the 14411 call centre, CRPF units in Handwara verified his condition, got in touch with some NGOs for his dialysis and he is now being paid Rs 10,000 per month for his treatment.

Bilal is among thousands of Kashmiris who are being benefited by Madadgaar, an initiative launched by the CRPF last year to help them in their everyday lives.

Since its launch on June 16, 2017, Madadgaar has resolved cases of eve-teasing, water, electricity and road construction problems, medical emergencies, domestic violence, dowry harassment, fire emergency, natural calamity, extortion threats, recruitment information and has provided guidance in establishing a career in education, sports etc.

Every unit of the 67 battalions (around 67,000 men) posted in J&K has been asked to give priority to the problems of Kashmiris. Not just that, the helpline listens to complaints from Kashmiris living in other parts of the country as well, like students facing harassment, and units there get in touch with local police to assist the students.

The helpline has registered 2,22,345 calls within one year out of which 2,349 were found actionable and 2,100 calls were resolved satisfactorily.

Interestingly, the CRPF, which is often pelted with stones by Kashmiri girls as well, received 80 calls related to eve-teasing, after which the offenders were counselled or warned by the force and in some cases, legal action was taken by contacting the local police. The girls later thanked the CRPF men.

Assistant commandant Junaid, a Kashmiri himself, who is heading the Madadgar initiative, said, “Our executives take details of the caller on a form, listen to their problems and contact the CRPF battalion/unit concerned to verify the details and assist that person. In cases of civic problems, our men accompany the caller to the particular department and get things expedited. Initially, we were getting only calls related to civic problems but as people learn more about the helpline, we are getting calls about medical emergencies, recruitments and career counselling. The calls are coming from remote border villages, Srinagar and all part of south Kashmir as well.

“In one case, there was requirement of O-negative blood. Immediately after the call, CRPF jawans gave six units of O-negative blood. Similarly, a boy who was seriously ill was taken to AIIMS thrice by us.”

With the help of Madadgaar, 26 major surgeries were conducted while 44 are in the pipeline. Eight of these were related to implanting prosthetic limbs, all funded by CRPF.

Rehman (name changed), who got a prosthetic leg, said, “They (CRPF people) always take our call. I feel like I am talking to a friend. They are really helpful.”

The CRPF units also provide medicines to the needy from its quota, they contact NGOs or Red Cross in case of serious medical emergency.

Another important feature of Madadgaar is informing Kashmiris about government schemes related to housing, sports, education, medical facilities and government jobs, which are often not known to common citizens, said Junaid.

IG Kashmir (operations) of CRPF Zulfikar Hassan said, “The calls received on Madagaar are mostly those which should be addressed by the administration. We have realised that Kashmiris need these things more than anything. Since we have presence everywhere, we decided that we can play a pivotal role in rendering assistance to the locals and mitigate the problems of common man in Kashmir Valley. We (CRPF) are often accused of human rights violation in Kashmir but I hope this will help build a closer and friendly interface with the public and thus address problems of militancy to a large extent.”

The force has written to the home ministry seeking Rs 6 lakh per month for medical facilities like wheelchairs, prosthetic implants etc and Rs 3 lakh per month for other assistance.



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